Customer support
We're a small team and we take support seriously. If you have a question, problem, or billing issue, get in touch and we'll sort it out. Not a customer yet? See the FAQs or contact us to start a free build.
Contact us
The best way to reach us is by email. We aim to respond to all enquiries within 24 hours, and usually much sooner.
What we can help with
- Questions about your website or subscription
- Billing, invoices, and payment issues
- Cancellations and refund requests
- Changes or updates to your website
- Technical problems or something not working correctly
- General enquiries about our services
Billing and payments
Payments are processed securely by Stripe. You will receive an email receipt for every charge. If you have a question about a charge on your statement, please email us at support@superboosted.design with your name and the amount in question.
We do not store your full card details — all payment information is handled directly by Stripe. For what's included in your subscription, see our pricing page.
Cancellations
You can cancel your subscription at any time by emailing us. There are no lock-in contracts. Once cancelled, your subscription will remain active until the end of the current billing period. More detail in the FAQs.
Refunds
If you are not happy with our service, contact us and we will do our best to make it right. Refund requests are considered on a case-by-case basis. Please get in touch within 14 days of a charge if you believe it was made in error.
Response times
We aim to respond to all support enquiries within 24 hours on business days (Monday to Friday, New Zealand time). For urgent issues, please include "urgent" in your subject line and we will prioritise your request.
Other ways to get help
You may also find answers on our FAQ page, learn how the free build works on How it works, or read our cafe website guides. Want to start a site? Use the free mockup form instead — it's faster than email.